If you’re a frequent flyer, chances are an airline has lost your bag at least once. For every 1,000 travelers, 6.5 bags don’t arrive at their destination, according to the International Air Transport Association (IATA). Even though mishandled bags are typically returned within 24 hours, travelers are fed up and airlines are on a mission to do better.
To better serve passengers and their luggage, airlines will be adopting Resolution 753 by next June. In part, the resolution calls for tracking baggage information and recording when a bag changes hands, in an effort to ensure the bag’s safe delivery to its final destination.
“Resolution 753 provides a foundation for the industry to track bags throughout the global network,” said David Hosford, Manager of Baggage Performance or Delta Airlines. “The information provided by 753 is crucial to further reducing mishandlings and improving the customer experience.
The resolution’s call for information sharing is expected to have the biggest impact on the industry, by both providing customers with better, more reliable service and improving efficiency in airline operations.
“Initially, we are looking at how we can use standard baggage messages to share the tracking information,” said Head of Global Baggage Operation at IATA, Andrew Price. “This includes developing a common industry dictionary for naming locations at the airport.”
IATA understands that implementing a standard across all airlines and airports will be tricky. The association is planning to publish an implementation guidelines manual, devised and approved by the Baggage Working Group, to assist with the process.
Airlines were the initial target for Resolution 753 to be successful in reducing bag mishandling. But, IATA will also need t work closely with airports, whose facilities and technologies used for baggage handling and tracking, are shared amongst many airlines.
“At some airports, the airport operators’ committee should lead a project to install the infrastructure,” Price said. “Most airports have baggage system development plants and the infrastructure should be included in these, so we see no need for a specific charge for implementation.”
Solving baggage issues by implementing a standard resolution might be difficult for airlines at the start, but in the long run, better baggage handling will pay off for airlines and customers alike. In 2015, the airline industry paid more than $2 billion due to mishandled bags. With tracking and full bag visibility, airlines will not only reduce the cost of mishandling luggage, but can also use the tracking data to control costs, set investment targets, and support management activities.
Price believes that the resolution will make it nearly impossible for an airline to lose a bag. This possibility, along with greater corporate transparency, should open up a world of new opportunities for the industry and its loyal customers. For more information regarding new baggage regulations, [Click Here].
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